Exceptional Education at the Heart of the Community

Exceptional Education at the Heart of the Community

Services for families

At Oasis Academy Pinewood, we are committed to supporting all of our children and their families. During the holidays, if you feel that anyone in your family needs to talk to someone, seek support from a service or find out more details on what is available, we hope the providers listed below will help address your needs.

If you have a serious concern please do get in touch with us during the Summer holidays via the Oasis National office 020 7921 4200.


Name of the service

What does the service offer?

Contact Details



National Online Safety

A breadth of interactive services, which parents can access to support with parenting, mental health, wellbeing and other useful tips during self-isolation and government guidance. This service also offers an instant messaging app to support you with your questions and queries



General enquires


Telephone 0800 368 061

London Borough of Havering Council

Where to find help is set out on the council’s website.




0800 368 5201

(Mon-Fri, 9-5pm)





A service which is available for all children to use for support on managing anxiety, domestic abuse, helping a friend, reporting online abuse, depression, boosting your mood and eating habits. This service also has an instant messaging service which is designed to help you navigate you to the right areas and seek the support you need




Telephone 0800 111




Please be aware that there are a number of scams at the moment. Please take care.

Government Website vigilant-against-coronavirus-scams


National Association for Mental Health.

Telephone: 0300 123 3393



Romford Citizens advice

Independent advice for Havering citizens.

First Floor Romford Central Library

Website -

01708 629902


Food Bank

Collier Row and Romford Food Bank

The Wykeham Centre and Church House, RM1 3AB

07548 674958

Email –


Havering and Brentwood Bereavement Service

Communications House,

200 William Hunter Way,

CM14 4WQ

01708 476912

Email –


Havering Women’s Aid

Organisation offers advice for men and women affected by domestic abuse and violence. 

01708 728759



Dial 101 for non-emergencies.


999 for emergencies.

National Domestic Violence Helpline


0808 2000247


Contact a Family

Support, Advice and Information for parents with disabled children.

0808 8083555

Alcoholics’ Anonymous

Support for people who wish to stop drinking.


24 hour helpline – 0800 9177 650



Talk to Frank

Advice for anybody concerned about drugs – for people with a drug issue and/or their loved ones.


0300 123 6600



Havering MASH team

Reporting safeguarding concerns

01708 433222


Debt advice Foundation

A free easy to use debt assessment tool.  Provides practical advice on what to do next.

0800 0434050


Romford Relate – relationship advice and counselling.

12a Bridge Close, RM7 0AU

01708 441722



Another way of reporting concerns about a child’s safety or welfare.

Telephone: 0808 800 5000





Confidential support and advice if you need to speak to somebody.

Face-to-face appointments currently suspended.

Freephone – 116 123


Email –

Welfare Benefits Support

Welfare Rights – phone helpline for benefits advice (leave name and number – they will get back to you).

Email –

01708 434444



Online medical advice through the website.

111 (non-emergency health advice)

Website -


999 (for emergencies)


Covid-19 NHS page

Includes links to booking tests.



Havering SENDIASS provides free, impartial and confidential information, advice and support service offering assistance to parents/carers of children with SEND aged 0-16 years and young people themselves 16-25 years.

01708 433 885


You can download a copy of this document here.